Simply visit one of our authorized repair shops for repairs or maintenance. We’re committed to ensuring that you have a positive experience with our e-bikes.
I test rode the demo version of the bike and was skeptical whether it’d fit me, and some of the functions weren’t even available on the test ride bike. But I still went ahead and got the bike in the Lyra color and it’s just a dream to ride! I love all the tech that’s built into this bike and just the simplicity and sleekness of the bike in general! It’s exceptional at what it does.
Also, it’s an eye candy for sure. I’ve already gotten so many compliments on the street by people who are mesmerised by the design :)
This bike is worth every penny! 🖤
Love this bike and since we had a mild winter down here in New Orleans in February, I have been on it almost every day. Since I am retired, I now have the time to invest, especially since the temperature has been in the 70's and 80's. It does have a couple of quirks that were an irritation though. When I first got the bike last May, and put it together, before I could complete a 6 mile ride, the seat came off from the post while I was riding. I notified Urtopia and they did send me the little "pieces" that comprised The inner workings under the seat, but I had all the trouble in the world trying to put it together. Maybe I'm just not as tech savvy as some of you. Went to 4 different bike shops and they wouldn't touch it, they said it was "proprietary". I almost gave up and let the bike sit there for months before I attempted another ride. No seat, right. Finally several months later on a whim, I went to a 5th shop and showed a guy (Diego) how the little rubber pieces fit together, and he was able to figure it out and finally put the seat back on for me. So far so good. I couldn't believe there is not a stabilizing bolt running through the seat like most other bikes. Instead there are 2 clamps. Well anyway, that was January, and due to a mild winter down here, I have been riding an average of 4 times a week. Since I am of retirement age, it is getting me up and out of the house and enjoying the scenery as well as the ride Not many/any hills here, just a few overpasses, so eco mode has suited me just fine and is easy to pedal around the Lakefront and City Park. I'm not trying to win the Tour de France at my age. My other pet peeves are the handlebars can't be raised. I am 6'2'' and would prefer to ride in a more upright position. Also, the battery power seems to dissipate somewhat, if I don't ride it for a couple of days, and I have yet to be able to sync the bluetooth on my I pod touch that has all my music, to the bike. On a positive side, I love the carbon fiber body, really light weight, and the Gates belt drive and the fact that the app records my rides and statistics which I have shared with the community. I love the smartbar and the lights and turning signals. By the way, is there anyway to read the statistics (mileage, speed, etc.) on the smartbar instead of the app? Overall, I am pleased, but I had to state my concerns, and hopefully Urtopia will rectify some of them in their next edition. I'll keep riding as long as the weather permits.
HI Alfred. Thank you for your feedback and for sharing your experience with your Urtopia bike. We're glad to hear that you're enjoying your rides and that our bike is helping you stay active.
We're sorry to hear that you experienced difficulties with the seat of your bike. We take all feedback seriously and will definitely pass this on to our team to look into possible solutions. We appreciate your patience and understanding in this matter.
As we are working with more repair stores to provide help, more repair stores will be release in these two months.
Regarding the handlebars, we understand that it may not be adjustable to your preference. We'll take note of this and will consider this in our future product development.
As for the battery power, we suggest charging your bike at least once every few days to ensure that it's always ready for your next ride. We'll also look into ways to improve the battery life of our bikes in the future.
Regarding syncing the Bluetooth on your iPod touch, our team would be happy to assist you with this. Please don't hesitate to contact our customer service team for further assistance.
Lastly, to answer your question, right now the smartbar does not display the statistics (mileage, speed, etc.) as these are only available on the app. We'll take note of this feedback for possible future updates to our products.(will release new firmware version in this year.)
Thank you again for choosing Urtopia. We're happy to have you as part of our community of riders.
Woow!!! I dont know who/what was ridin my Bike but he/she/it was riding over 300 km?! 😳😳😳😳 Well i say: Thx for the KM!!!😄😁
Received my bike today. Looks great, super light, arrived charged and topped off quickly but having some issues setting up - verification codes didn’t arrive to yahoo, had to use gmail. Need contact service.
We are so glad you love your new bike! We apologize that you had difficulties setting up your bike. Our team is here to help guide you through the set-up process and make sure everything runs smoothly. Please don't hesitate to reach out to us with any questions or concerns. We want you to be 100% satisfied with your purchase!