Urtopia CARE

Comprehensive, Aware, Responsive, Effective

Urtopia CARE

Comprehensive, Aware,
Responsive, Effective


2-Year Warranty

All Urtopia bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.

Easy to Claim Process

Contact care@newurtopia.com for
warranty claims

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14-Day Free Return

Free return of unused products within
14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

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Authorised Service Providers

Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance. Please Contact us to book warranty, repair or maintenance.

Contact UsDiscover Locations


Tutorials & FAQs

Detailed instruction and troubleshooting videos and most frequently asked questions.


Help with my bike

Something not right with your bike? We’ll guide you step by step to resolve the issue.

Request a Service

Talk to Us

Knowledgeable service representatives will diagnose and resolve unusual problems. Click the bottom below.

Contact Us

Video Calls 

Communicate with our technical team in real time when it is necessary.

Book a Call

Urtopia Support Center

A easy process to claim a warranty or  report an issue. Also you can check your service status.

Request a ServiceCheck Status

How to get in touch with us?

We need your name, email address and order number to help you. Please make sure you have this information available when you contact us.

Email us

We available writer to:

Contact Us

Letter Address

Unit 9043, 9/F, Block B,
Chung Mei Centre,
15-17 Hing Yip Street,
Kwun Tong, Kowloon,
Hong Kong