Urtopia CARE
Comprehensive, Aware, Responsive, Effective
Urtopia CARE
Comprehensive, Aware,
Responsive, Effective
Customer-Centric
2-Year Warranty
All Urtopia bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.
Easy to Claim Process
Contact care@newurtopia.com for
warranty claims
14-Day Return
Free return of unused products within
14 days of delivery.
Favorable Shipping Fees
Free shipping for defective-on-arrivals, and lower fees for returns/replacements.
Learn MoreAuthorised Service Providers
Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance. Please Contact us to book warranty, repair or maintenance.
Contact UsDiscover Locations
Direct In-App Support
Got a question while using your Urtopia eBike? Reach out directly to our after-sales technical team through the app for quick and efficient support, ensuring you stay on track without delays.
Troubleshooting
Help with my bike
Something not right with your bike? We’ll guide you step by step to resolve the issue.
Request a Service
Talk to Us
Knowledgeable service representatives will diagnose and resolve unusual problems. Click the bottom below.
Contact Us
Urtopia Support Center
A easy process to claim a warranty or report an issue. Also you can check your service status.
Request a ServiceBook a CallHow to get in touch with us?
We need your name, email address and order number to help you. Please make sure you have this information available when you contact us.
Letter Address
Unit 9043, 9/F, Block B,
Chung Mei Centre,
15-17 Hing Yip Street,
Kwun Tong, Kowloon,
Hong Kong