CARE

Comprehensive, Aware, Responsive, Effective

Comprehensive, Aware, Responsive, Effective.

CARE

CARE

Comprehensive, Aware, Responsive, Effective

We are committed to taking care of our users. If you need any assistance, you can use our support or contact us for help.

Customer-Centric 

2-Year Warranty

All bikes and components except wearing parts are covered.

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14-Day Free Return

Free return of unused products within 14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

Learn More

Customer-Centric

2-Year Warranty

All bikes and components except wearing parts are covered.

Learn More

14-Day Free Return

Free return of unused products within 14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

Learn More

Customer-Centric Terms

2-Year Warranty

All bikes and components except wearing parts are covered.

Learn More

14-Day Free Return.

Free return of unused products within 14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

Learn More

Troubleshooting

FAQs

Detailed troubleshooting FAQs that cover most common problems.

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E-mails 

Knowledgeable service reps diagnose and resolve unusual problems. Just write to care@newurtopia.com.

Contact Us

Video Calls 

Technical team troubleshoots in real time when other means have been exhausted.

Authorised Service Providers

In addition to its warehouses and support centers, Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.

Authorised Service Providers

In addition to its warehouses and support centers, Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.

How to get in touch with us?

We need your name, email address and order number to help you. Please make sure you have this information available when you contact us.

Email us

We available writer to:
 
support@newurtopia.com

Contact Us

Letter Address

Unit 9043, 9/F, Block B,
 
Chung Mei Centre,
 
15-17 Hing Yip Street,
 
Kwun Tong, Kowloon,
 
Hong Kong