CARE

Comprehensive, Aware, Responsive, Effective

Comprehensive, Aware, Responsive, Effective.

CARE

CARE

Comprehensive, Aware, Responsive, Effective

We are committed to taking care of our users. If you need any assistance, you can use our support or contact us for help.

Customer-Centric 

2-Year Warranty

All bikes and components except wearing parts are covered.

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14-Day Free Return

Free return of unused products within 14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

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Troubleshooting

Tutorials & FAQs

Detailed instruction and troubleshooting videos and most frequently asked questions.

TutorialsFAQs

Help with my bike

Something not right with your bike? We’ll guide you step by step to resolve the issue.

Request a Service

Talk to Us

Knowledgeable service representatives will diagnose and resolve unusual problems. Click the bottom below.

Contact Us

Video Calls 

Communicate with our technical team in real time when it is necessary.

Book a Call

Urtopia Support Center

A easy process to claim a warranty or  report an issue. Also you can check your service status.

Request a ServiceCheck Status

Authorised Service Providers

In addition to its warehouses and support centers, Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.

How to get in touch with us?

We need your name, email address and order number to help you. Please make sure you have this information available when you contact us.

Email us

We available writer to:
 
support@newurtopia.com

Contact Us

Letter Address

Unit 9043, 9/F, Block B,
 
Chung Mei Centre,
 
15-17 Hing Yip Street,
 
Kwun Tong, Kowloon,
 
Hong Kong