Service, Done Right
Support that stays with you.
1,000+ Authorized
Service Partners
Service support, worldwide.
14-Day
Open-Box Return
Ride first. Decide later.
2-Year
Warranty
Coverage you can trust.
Scan-to-Diagnose
System
Scan. Diagnose. Solve.
Built-In Safety
Intelligence
Protection, built in.
Fast, Locally
Available Spare Parts
Ships within 3 days.
4.5★
Rated on Trustpilot
Trusted by riders.
Online When You Need Answers. Offline When You Need Hands.
With over 1,000 authorized service partners worldwide, support is always close by. You don’t need to find a shop or explain your bike — our partners already know Urtopia and how to service it properly.
1,000+ Authorized Service Partners
Learn More14-Day Open-Box Return
Not sure until you ride it? That’s okay. Urtopia offers a 14-day return or exchange, even after opening the box, so you can try it in real life before deciding.
1-on-1 Live Support
2-Year Warranty
Fast, Local Spare Parts
Built-In Safety
Intelligence
Safety is built in, from GPS tracking and smart alerts to certified electronics and premium components.
Learn More
UL Certification
All electrical systems tested and certified to rigorous UL safety standards.
Premium Component Quality
Built with trusted components, including Samsung batteries, Shimano drivetrains, and TEKTRO brakes.
Smartbar Tech
Navigation, theft deterrence, AI assistant, and customizable smart features in one intelligent hub.
Scan-to-Diagnose
System
Every Urtopia bike comes with a built-in QR code that connects your bike directly to our support system. With one scan, we can instantly access your bike model, firmware version, error logs, and battery or motor status. No guessing, no long explanations — just faster diagnosis and faster solutions.
4.5★ Rated on Trustpilot
Urtopia is rated 4.5 stars on Trustpilot, based on real feedback from riders around the world. The rating reflects not only how our bikes ride, but how we support customers after delivery — through service, transparency, and long-term care.
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