I received the Carbon 1 Pro in July of 2024. Since then I have almost 2400 miles on the bike. The riding has been mostly on rural country roads, with fitness as my goal. This is an update on a review which I wrote in October of 2024.
I am an experienced rider and also own two electric road bikes. I purchased the Carbon Pro 1 because, at 76 years old, the flat bar design and overall bike geometry are much better on my wrists, back, etc. I typically ride 2500-3000 miles per year.
I remain happy that I purchased it in spite of a few annoying problems. I am ecstatic that they have expanded their service network in Northeast Ohio because while I’m handy at things, some of the issues had me stumped.
Pros:
It is comfortable. The design is very novel and striking. The drive train works efficiently. Except for an occasional rattle in the stem area and a sound like a bell when shifting from 3rd to 4th gear, it is quiet. The assembly instructions were good and the process was pretty straightforward - took me about an hour and a half to do so.
The only negative in the assembly was that the clamping screw was not long enough to allow you to use the two stem spacers to adjust the handlebar height. I asked Customer Support for a longer screw - they did not have one and referred me to Amazon or my local hardware store.
I am happy that they have updated their app and system so that I can adjust the assist levels. For example for I I have adjusted Level 1 assist to around 15-20% (this is low), and this is what I use the most. I use the higher assist levels for going up steep hills, into headwinds, and for stretches of roads which I want to get off of quickly. And this works very well. I can ride it with no battery assist on flat surfaces if I want to get a better workout.
My Specialized Turbo Creo SL and Cannondale Topstone Neo Carbon 2 feel lighter and easier to lift and move. That being said, they are also much more expensive. I am able to get the Carbon 1 Pro on a car rack easily.
Originally, the range of the battery that I got with the 40 mm tires riding on mainly flat roads was around 60-65 miles. This can be exceeded with adjustment of the assist levels or using smaller diameter tires.
Neutral:
It took me some time to get the hang of removing the battery. It is easier to remove than the battery on my Cannondale bike.
I am 5 ft 8 inches tall and based on my comparison of the specs for the Carbon Pro with those of my other bikes, I chose the size Small. This was a good choice. However, the seat post was not long enough to get a satisfactory distance from the pedal to the seat. I asked Urtopia for a longer seat post - they didn’t have any and referred me to Amazon.
I find controller display disappointing for a bike that is promoted as using state-of-the-art technology features. I would like the ability to adjust what measurements show up on the screens and an actual battery percentage instead of a figure of a battery. I hope they come up with a more modern display with real state-of-the-art features and design. I would buy that in a heartbeat. I recognize that this is a personal preference and that the current system would likely work for most people.
Cons:
My biggest concern about this bike is the design and process for removing the rear wheel and tire. When I changed out the tires to the smaller size, rear tire took me at least an hour to do. You need to have the right size Allen wrench and a long stem, small screwdriver with you to do the job. The procedure for disconnecting and connecting the cable to the motor is very difficult. One part of the connector has long exposed wires. It is not easy to get the two ends of the connection aligned well for the insertion. I am very concerned about damaging the connector during the process, making the bike unridable. There is a cover plate for the connection which uses four tiny screws to secure onto the frame. It is very difficult to get these screws inserted without dropping them several times. As of this writing, there were no instructions in the Carbon Pro 1 app or literature to show how to do this. When I have a flat on the road, and I know that will happen, I am concerned that I will not be able to change or repair the tube there and will have to get someone to come rescue me. It’s my opinion whoever designed this did not have the normal cyclist in mind.
Finally when I switched out the tires, the rear tire was flat the next day. The flat was caused because the rim liner, which protects the tube from the holes in the rim for the spokes, seems to be undersized. It moves and one of the spoke holes which was exposed sliced the tube. To their credit, Urtopia did send me replacement wheels and offered advice on how to solve this issue.
Customer Support:
If I could give their support department more than 5 stars, I would. They are VERY quick to respond and to offer solutions to the issues that I have had. Exceptio...
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