Shipping & Return

Each Urtopia shipment is lovingly packaged and every product is checked at every stage to ensure it is in top notch condition. If something happens to slip by us, please email us support@newurtopia.com right away to let us know what went wrong.

We take great pride in customer service and we want you to be happy with the quality and delivery of each product that you receive.

SHIPPING POLICY

We will ship your accepted order to you at the address you provide when making the order, so long as such address is complete and complies with any shipping restrictions contained on our Website. Generally the maximum estimated delivery time is 30-70 business days after the the end of our crowdfunding campaign. At times the delivery to its destination may take longer than the estimated time due to unforeseen circumstances for which the management will not be responsible. However, we will reach you by e-mail.

RETURN POLICY

You can return your purchase item within 30 days after you receive your package. You have 30 calendar days to return an item from the date you received it.The following general returns policy is applicable to all items sold on www.newurtopia.com. In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • has missing parts or accessories.
  • is different from what was ordered.

To be eligible for a return:

  • Your item must be in the original packaging. All items must be returned in their original condition, with user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Your item needs to have the receipt or proof of purchase.

Further, please note:

  • We do not refund shipping or freight charges on any returns.
  • There is a 20% restocking fee for returned items.
  • If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

Shipping on a Returned Product

Please note that customers are responsible for shipping costs of returned items.Shipping costs are non-refundable and we do not provide a reverse shipping facility.

TAXES

To reward our early backers, the retail price on Indiegogo includes all taxes. 

REFUNDS

30 Days; Refund Only return window.

We do not accept returns or exchanges for any products after 30 days from the date your order delivers.

Refunds will be issued only if it is determined that the item was not damaged while in your possession, or is not different from what was shipped to you.

Once we receive the returned item:

  • The customer receives a confirmation email, notifying about the status of the return within 7-10 business days.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

If you would like any other assistance in returning an item, please contact our customer service support@newurtopia.com.

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