At Urtopia, we are passionate about creating the ultimate riding experience for our customers. Our focus on technology and design sets us apart from other brands, and we pride ourselves on providing exceptional customer service and support.

Our products are unique and innovative, featuring materials like carbon fiber and manufacturing processes like liquid forging that give our bikes a high-tech, futuristic look. When you ride an Urtopia ebike, you’ll be the coolest one in the street.

But we’re not just about looks - our bikes are the smartest ebikes on the market, thanks to our cutting-edge algorithms and control technology. Our bikes are equipped with GPS, torque, speed, gyroscope, etc. All of these sensors work together and under our intelligent algorithms to provide a seamless and intelligent riding experience, with features like theft prevention, bike finding, and user community, as well as smart online repair and maintenance services.

We believe in providing exceptional customer service and support. Our internal aftersales service team includes English and German-speaking customer service representatives and technical support personnel. We strive to respond to user requests within 24 hours, diagnose and develop solutions to problems, and provide personalized and attentive support to our customers.

In the United States and Germany, we work with partners to build aftersales centers, manage spare parts, and provide in-store repairs and maintenance services in over 20 stores in the US and over 30 stores in Germany. Our goal is to provide our customers with the best possible riding experience and to be there for them every step of the way. Choose Urtopia and join us on the ride of a lifetime!

At Urtopia, we believe that providing excellent customer service is essential. That’s why we have developed a simple and effective workflow through our CARE program that can help you in many ways.

Using CARE is straightforward and easy. You can submit your requests through any channel, such as email, live chat, or filling out a form on our website. Our experts will contact you within 24 hours and provide you with a range of support and services, through various channels, including email, live chat, phone, and video call. If you need hands-on support, we can guide you to the nearest authorized repair shop for assistance.

To ensure that you stay informed throughout the process, we have an after-sales service tracking system that allows you to check the progress and expected completion time of your case at any time.

We understand that encountering issues with your bike can be frustrating and can disrupt your daily routine. Our CARE program is designed to make your experience with Urtopia as seamless and stress-free as possible. We are committed to providing excellent customer service and support, and we genuinely care about your satisfaction.

In summary, the CARE program is a simple and effective workflow that can help you get the support and services you need quickly and efficiently. We are here to provide you with comprehensive, aware, responsive, and effective (C.A.R.E.) support and ensure that you have a positive experience with Urtopia.

The Chord is designed for cyclists with a height range from 170cm - 195cm , the maximal weight bearing is 130kg.

The Chord X is designed for cyclists with a height range from 160cm - 185cm , the maximal weight bearing is 130kg.

6061 aluminum is a common aluminum alloy that is known for its strength, weldability, and machinability. It is often used in applications where high strength and good corrosion resistance are required, such as in aerospace, automotive, and structural components.

Liquid forging technology, also known as squeeze casting, is a manufacturing process that combines elements of casting and forging. It involves injecting molten metal, in this case, 6061 aluminum, into a preheated die while applying high pressure to the material to solidify it. This process helps to achieve a more uniform and dense structure than traditional casting, and can result in improved mechanical properties, such as higher strength and better fatigue resistance.

Overall, using 6061 aluminum with liquid forging technology can result in high-performance components that are strong, durable, and well-suited for demanding applications.

Bike Frame,
Front Wheel,
Handlebar,
Smartbar Box ( with integrated StVZO front light),
Sear Post & Saddle,
Removable Battery,
Battery Keys,
Charger,
Pedals,
Taillight,
Assembly Tools,
Kickstand,
Front and Rear Fenders.

YES, here is the range:90-120 mm

3hours. Based on lab testing, our ebikes are capable of lasting up to 75 miles in perfect conditions on a single charge. Actual results will vary depending on weight, weather, terrain, mode, riding habits and battery care
Here is the laboratory Data.
31~75 miles (50~120 km)
Eco mode: up to 120km/75 miles
Comfort mode: up to 70km/44 miles
Sport mode: up to 50km/31 miles