What great customer service. I love the Carbon 1 Step Through and each time I email support I get a helpful reply within a few hours. It makes me realize I not only got a great bike but also a good company.
So far so good!
I bought the folding bike and decided to return it for the Fusion Pro simply because my commute to work is too far and I wanted to fill more comfortable with a cruiser frame!!
I loved the folding bike and Ding from Urtopia has been nothing but amazing with helping me through the return and the new bike purchase. We got on a couple Zoom calls and he took the time to guide me all along!
I truly ppreciated that! So yes, so far great customer service!!
As soon as I get the new Fusion Pro I will get back with a full review on the product and my experience.
Thank you Ding for al your precious help!
I have been so impressed with everything from the design, packaging, ease of assembly and especially the use of the bike. Wow - what an awesome product. I did have a couple of questions which were answered quickly and completely. This is a GREAT product and a pleasure to ride. Thank you.
Amazing bike, even better service! We had an issue come up, and the Urtopia team stepped in right away with clear, kind, and efficient support. They made the whole experience smooth and stress-free. The bike itself is beautifully made, rides like a dream, and has exceeded our expectations. Super impressed with both the product and the people behind it — couldn’t be happier! Thank you!!
I’ve ridden my Urtopia Carbon 1 Pro and Carbon 1S over 4,000 miles on long-distance trails across multiple states – and I can confidently say it’s the best bike I’ve ever owned. Lightweight, stylish, intelligent, and incredibly fun to ride, this e-bike truly delivers on performance and design.
From city streets to countryside highways, it’s been my daily companion, and I couldn’t be happier with the battery efficiency, GPS features, and handling. I get stopped often by curious onlookers, and I always recommend it without hesitation.
But what impressed me most recently was Urtopia’s customer service. After a minor issue caused by train travel, their team was quick to respond and supportive in helping me resolve the problem. This level of care makes a huge difference and shows they stand behind their product.
Highly recommended for serious riders and commuters alike. Thank you, Urtopia, for revolutionizing my cycling experience!
I purchased my Urtopia Carbon 1 Pro e-bike new from a local bicycle shop. Although very pleased with the e-bike itself, the shop failed to provide me with the battery keys, and the “smart bar” app was about to expire (new Urtopia bikes get the app subscription included for free for 1 year). Unfortunately, the bike shop failed to promptly address these 2 items, prompting my email request for support to Urtopia (the manufacturer). I am very pleased to report that Urtopia support, specifically Mr. Grüßen, promptly responded to my concerns, and, as promised, got my subscription corrected (extended for the correct 1 year) and mailed me the correct key via Fed Ex. Thank you, Mr. Grüßen / Urtopia support for your excellent and prompt support!
A great bike: lightweight, nimble, and enough power to handle most hills near me. I'm in my 60s and wanted a bike flexible enough so I could get plenty of exercise but still have enough power available to assist when needed. For me, the Carbon 1 Pro was the right blend of power and weight. It's 25 pounds lighter than my previous bike, so storing it and putting it on my rack is thankfully much easier.
Caveats: 1. The control unit is poorly designed. The laughable black and white "dot" display severely needs updating (I'd pay extra for an update). As for the speakers, no one needs to hear your Yacht Rock turned up loud, so please use EarPods. 2. Needs a better battery. The claims of 80 miles on a charge seem exaggerated. I would guess more like 50-ish; less for mountain roads. I mostly use power setting #1 and #2, and have never used #4. 3. While the website specs called for me to order a Medium, I found it was too small and had to reorder a Large. Thankfully, they took back the bike and paid for the return, but customer assistance was hit and miss, and getting credit took six weeks. 3. The seat height is severely limited by the seat post design. You really need to know your body dimensions to order properly. Best to order from a dealer to avoid sizing issues. 4. They claim it can produce 750w, but it's not the same thing as a 750w Class 3 ebike—it's more like 350w (granted, it felt more powerful than other 350w ebikes I've tried).
Still, I do love the bike for its responsiveness, ease of shifting, looks, and weight. I'm having a blast with it, and haven't ridden this much in 15 years!
Not only do I absolutely love the bike. The customer service is excellent. Prompt response and replacement! That’s Customer Service! I get so many compliments on the bike wherever we go and people want to try it out. Once somebody lifts it and sees how light it is, they can’t believe it and want one too.
I ordered two Carbon Fusion Pro e-bikes from Urtopia. They arrived in perfect condition with only minimal assembly required. Prior to my purchase, I corresponded with the customer support group several times. In each instance, I received timely and thorough responses.
After receiving my bikes, I decided to buy the external batteries and reached out to the support group once more. Again, I received a quick reply and assistance placing my order.
Absolutely satisfied with my purchase! My experience with Urtopia has been excellent from start to finish. The electric bike I bought exceeded my expectations in terms of quality, design, and performance. Customer service was fast, professional, and very attentive, answering all my questions before and after the purchase.
The bike arrived in perfect condition, well-packaged, and ready to ride. The battery has excellent range, the motor is powerful yet quiet, and the ride is very comfortable—even on long trips. I would definitely recommend this company to anyone considering investing in an e-bike. Thank you for a top-quality product and outstanding service!
Bought my Carbon 1 Pro direct from the company after a bad pre-sale experience with a dealer. Have had it since November 2024.
The bike has more than met my expectations but even better has been the service and support from Urtopia. The support representative, Ding, is exceptionally fast to respond and quickly solves problems. He is an example of how good customer service can be.
So far my Carbon 1 Pro has met all my expectations and support from Ding has been above and beyond.
I hauled the Carbon 1 Pro from Indiana to Florida and this picture is in the Biscayne National Park at the end of the Black Creek Trail near Miami,Florida The light weight makes it easy to ride and load onto the bike rack. The Carbon 1 Pro has over 3, 000 miles on it in the first 12 1/2 months, including an 83 mile venture around central Indiana this past Spring! This has been an awesome bike for someone who rode a standard hybrid bicycle over the previous 10 years!
Just celebrated my second anniversary with my Carbon 1/s, logging over 3,000 miles. No real issues over that timeframe. Just had to fix a couple of flat tires. Very happy with my Carbon 1/s.
63 miles ridden this past week on the trails of ceour d’ Alene. The trails are all paved and follow the old train tracks that were removed. This is a must do on your list! No issues
We just got our bikes and they are Amazing!
We found a local dealer to assemble them for us. The electric assist is such a smooth transition. 10/10
I am So impressed with the Fusion GT. I love the fact that it has a throttle (makes it easier to start off when at a stop) and it is smooth, say and the turbo is POWERFUL! I try to stay in Eco mode, unless a hi or into a stiff breeze, and hav3e power to spare. I did purchase the extender battery, but I have never had to us it (yet!)
One thing I wish the had was an integrated tail/brake light into the rear fender. When I have a bag mounted on the top of the bike rack, you can't see the Ares light (and it doesn't have a brake light anyway) I have to add a light on the back of the rack for rear visibility.
You really couldn't go wrong with this bike, I also get SO MUCH attention because of the classy looks. I am glad to share info, and I bet I have "sold" at least a couple of these bikes just from chatting with folks who ask questions
Had an issue with my order delivery, and I honestly didn’t expect much, until Urtopia’s team reached out. They were quick, kind, and even followed up after my bike arrived. It’s rare to see a company combine good tech with genuine service. Well done.
I’ve ridden a lot of ebikes, but nothing compares to the Carbon Joy. It’s light, elegant, and glides effortlessly even on uphill paths. The torque sensor makes it feel so natural, like I have superpowers! Bonus points for the sleek design. I get compliments every ride!
Got the Joy Carbon as an option to take on weekend trips. It’s incredibly light, and I’m impressed by how well it performs on moderate inclines. I’ve owned several e-bikes over the years, and this one definitely stands out for urban riding.
Awesome e-bike.
I bought it 10 days ago and have ridden it 5 times, logging about 90 miles. I’m pleased with my purchase, but the battery life could be better. I rode 21 miles on level 2 and 3 with some Turbo assist, and the battery dropped to 10% in an hour and a half. Luckily, I was close to home. It’s great for going up hills, especially for seniors over 65. The seat is uncomfortable after an hour, but I can fix that. Thanks, Urtopia, for creating this lightweight bike that fits my Yakima ridge back.
The Carbon 1 Pro is an amazing commuter/gravel ebike which is super fun to ride for all levels! I was apprehensive about the bike size at first because I am 5’10 1/2” tall, 160 lbs. and was thinking about going with the large size. I was recommended by the company to go with the medium size and it is perfect. I love the torque assist drive and the turbo boost helps on an intense hillclimb though I rarely use it. The quality of the carbon fiber frame is the solid. Its design is super cool but with no suspension stay out of the woods 😎 They should advertise that the motor is a 350w not a 750w peak but it performs flawlessly. With all this said I highly recommend this ebike. Best bang for the buck.
I absolutely love this thing. The Carbon Fiber fold 1 is my favorite of all of the e-bikes I’ve ever ridden or owned. The 29 pounds is fantastic for lifting in and out of the car. The bike handles paved and light gravel trails very easily. Highly recommend this one!
We're absolutely loving our Urtopia bikes! The Carbon Pro 1 and Carbon 1st deliver a true bike riding experience that takes the edge off, allowing us to conquer hills and explore our bike-friendly city with ease. At over 50we feel like teenagers again. If we had to sum up the experience in one phrase, it would be pure joy.
I have ridden road bikes for over 40 years. Decided to buy my wife and I carbon pro 1’s so we could ride together. Urtopia is a great marketing company, but we have run into some challenges on assembly with one of the two bikes, with no nearby service dealer. It was a challenge to reach service as their app doesn’t work. Once I reached customer service I was able to get on a call and they shipped me a new controller. One of the ARES rear lights still doesn’t work, but got my first ride in finally this week. First few miles gears didn’t shift smoothly, but after a few miles it settled into a nice 26 mile ride. The electric assist performed very well! My wife loved her ride. However, We will be upgrading both seats this week. Would have given it a five star review if it had worked out of the box and if the seats were higher quality. Still have some concerns on follow up service, but overall a good value and fun to ride. Wish there was a support dealer near me.
I got the Joy Carbon in Pearl White, and I constantly get asked about it. It’s stylish and surprisingly zippy. Only took one ride to fall in love. Would love to see more cargo accessories, but otherwise, perfection!
