My Urtopia Joy has quickly become my favorite way to get around town. It’s comfortable, stable, and every time I stop somewhere, people ask about it. The frame color really pops and the weight is nothing compared to my old e-bike. I’ve even started using it instead of my car for short trips because it’s just more fun. After 300 miles, I’m still impressed by how smooth it rides and how solid it feels. This bike has brought back the joy of cycling for me, exactly as the name suggests.
I’ve been riding my Urtopia Carbon 1 Step-Thru for about two months now, and it has completely changed my daily routine. I use it for short commutes, grocery runs, and even casual rides with my husband. What I love most is how easy it is to get on and off the bike, no more struggling thanks to the step-thru frame. The lightweight carbon design also makes it manageable for me to carry up the steps to our porch. Urtopia’s team has been responsive whenever I had questions, which makes me feel very confident about my purchase.
I'm loving my Carbon 1 Pro. It's my first e-bike. I'm an aging female road rider and after over 42 years of riding very nice high end road bikes, at age 73 I think the Carbon 1 Pro is not too pricey, sharp looking, and the lightest e-bike I found in this price range. The pedal assist is smooth and it feels like I'm always riding with a tailwind. However, I want to set your expectations about a couple things.
One is a safety issue: The tires and tubes that came with my bike were poor quality. I had a tire blow off the rim on the road after only 100 miles of use. The bead on the tire was cheap and inadequate. The blow out could have been a disaster. You may want to let the air out of the tires and examine them when you get your bike. I am just going to replace the tires and tubes for safety.
The second issue is about sizing and the seat post. I purchased the size "small" according to sizing info provided. If you are 5'7" with a 30" inseam you will need a longer seat post to achieve the proper seat height. Tech support informed me that all sizes of the Carbon 1 Pro come with only a 10" seat post. I found that to be about 2" too short for proper seat height for someone 5'7" tall. Tech support seemed familiar with the issue and provided a link to a longer seat post at Amazon that cost about $15. Other than that, I am happy with my Carbon 1 Pro. Ride on!
This bike is AMAZING! It is so light, even without using the assist it rides like a dream. I wanted an ebike that would allow me to get some power when going up hills or for longer distances, while being light enough to put on a normal bike rack for traveling. I have ridden it 70 miles and admittedly not needing using the assist a whole lot my battery is at 97%. I have a newly acquired FX sport SL 4..purchased 6 months ago. Wish I hadn't bothered. The Urtopia rides exactly like the FX, at same price with the ebike component. I will likely look to sell the FX as it will not be used. I am in LOVE with this
bike!!
Love my Carbon 1 Pro super fun bike to ride and very cool looking design. On the steep hill climbs, I feel young again and the bike feels like it’s on steroids! I went 35 1/2 miles and am exhausted.
I bought the Joy as a lighter option to replace my old step-through bike. What surprised me is how practical it is for errands. I can load groceries on the rear rack and still enjoy a smooth ride around town. It’s not just transportation, it makes the little daily trips something I look forward to.
I wanted an e-bike I could pedal the majority of the time.
The throttle was important to help me traverse the hills.
I was also looking for a bike that wasn’t too heavy to handle. I wanted a step through. I wanted a nice looking bike!
It has a readable computer screen.
The kickstand is easy, even for this slow learner.
My bike has ALL of the above.
Another plus was how quickly they shipped the bikes.
I was having trouble ordering on-line. I was able to reach a person who tried to help me. I successfully ordered on-line. The next day this person texted me to make sure I didn’t have any more issues. I appreciate follow-up. First class service.
The one thing I would want to see improved upon are instructions.
IMPORTANT: Only charge your bike’s battery for one minute the first time!!!!
Learn where the turn on button is; the screen button; the gear buttons for decreasing or increasing speed; the front brake and the back brake. As with a regular bike, the front brake should not be used first if braking. The possibility of flipping your bike forward at higher speeds is greater. Use the back brake first to slow down. When almost completely stopped apply your front brake to make a complete stop.
By hit or miss, I started my first trial run simply pedaling. When I reached the incline, I pushed the throttle button; not hard. After gaining confidence, I sped up keeping it in Eco mode.
If your bike helmet is over 20 years old, time to invest in a new one. (Probably sooner!)
I am thoroughly enjoying this new mode of travel!
My husband and I bought the Fold 1 and it has been a game changer. We live in a condo and space is limited, so the folding design was exactly what we needed. It fits neatly in our hallway closet, and we can easily put it in the trunk of our car for weekend trips. Despite its compact size, the bike feels sturdy and stable on the road. The lightweight frame makes it easy for me to lift, which is important since I’ve struggled with heavier e-bikes in the past. Urtopia made the whole process simple, from ordering to setup.
I switched from a heavy folding e-bike to the Carbon 1 Step-Thru, and the difference is incredible. I’m in my mid-60s, and lifting my old bike into the car was a real struggle. The Carbon is so much lighter, and the step-thru design makes it effortless to get on and off. I’ve already done several weekend rides into the mountains, and it feels like I’ve gotten a piece of my freedom back.
This bike is just so awesome. I do not know where to begin. First of all the looks of it are just so aesthetically pleasing. The light carbon fiber is amazing. The assembly was so easy and I was really dreading it. The disc brakes are incredible and smooth. The gear shifting is so smooth. I love the tires. I love the accessories. I got the front and back racks. And I love the kickstand that is like the one on my scooter. It actually stands the bike up and keeps it there. There’s so much more, but you will not regret buying this bicycle.
I bought the Carbon Pro 1 in early July. It took a couple weeks for it to arrive as I was told it was a pre-order. I'm glad I waited it out as this bike moves! I've ridden it all summer & am very happy with how it responds. It's definitely a head-turner as been asked if it's really an e-bike. My favorite thing about the Carbon Pro 1 is how it's meant to tackle hills. Hills have always been my favorite part of a ride through Seattle & this bike does not disappoint. I also ordered the ARES light at the same time, however, after waiting for 2 months with no update other than "it was a pre-order & it should ship this week" multiple times, I gave up on that.
At first, I wasn’t sure if the Fusion Pro would be powerful enough compared to my old e-bike. But after a few weeks, I can say I’m fully convinced. It handles hills better than expected, the ride feels smooth, and the simplicity of the controls is refreshing. It just works, no apps, no fuss, just ride. That’s exactly what I wanted.
Loving my Carbon 1 Pro. I've had it for almost two years now and it's a fantastic
commuter and all around great putt.
I still use my iPhone with Apple Maps for navigation specifically because of the
bike oriented options like preferring bike paths and avoiding busy roads - that
even Google Maps doesn't have. Also, I don't like having ear buds or headphones
on when I ride....and today I had to take an unfamiliar route. So I hpoked up the
Urtopia's speaker to my phone and had it give me audible navigation prompts. It
was awesome.
Cheers everyone!!
I bought the Joy as a city bike, and it has exceeded my expectations. I use it every day to run errands, groceries, coffee runs, even picking up packages. It’s light enough that I can carry it up my porch stairs, and the frame design makes it easy to hop on and off. I used to drive for short trips, but now I ride the Joy instead, and honestly, it’s faster and more fun.
I’ve been dealing with e-bike companies quite a while and Annie at Urtopia exemplifies what customer service should be! I have never had the same person to talk with - which is such a gift. It prevents retelling the story to every new person. And it is clear to me that Urtopia’s leadership places a high regard for excellence in customer service. Kudos to them and to you Annie! It is a pleasure working with you and I can’t wait to get my new Carbon 1 ST ebike!
I purchased the Carbon 1 Step Thru E-bike during Urtopia’s Labor Day sale. At the time I purchased it they were offering free fenders and kick stand. A few days later that were also offering a free rear rack and mini pump. I contacted them and they agreed to provide me with these additional items. I very much appreciate their care for me as a new, now loyal, customer. The bike’s great, too!
I absolutely love my Joy! I finally have the perfect bike for me. I’m 70 and feel very comfortable on it. It arrived quickly, and customer service has been great.
I bought the Joy as a retirement gift to myself, and I couldn’t have chosen better. Every morning I take it to the local farmer’s market, and it’s perfect for weaving through town and carrying my small shopping bags. The light frame makes it easy to park and maneuver, and it doesn’t feel overwhelming at all. What surprised me most is how stable it feels, even with a little cargo. I’ve had so many neighbors ask about it, and I always tell them it’s the perfect companion for someone who wants practicality with a touch of fun.
I honestly thought my biking days were over. After a shoulder surgery and years of not riding, I was hesitant to even try an e-bike. But the Joy changed that for me. It’s light enough that I don’t feel intimidated getting it out of the garage, and once I’m on it, the ride feels smooth and balanced. I don’t need to lean forward, and I can take it slow on quiet neighborhood streets without any discomfort. For me, this bike has been more than just transportation—it’s given me back a hobby I thought I had lost.
The Fusion Pro is pure fun. I don’t use it just for commuting but also for weekend rides with friends. The acceleration feels smooth, and people always ask about the sleek frame design.
I’m 72 years old and thought I was done with biking because of the weight of my old e-bike. The Urtopia Carbon 1 Step Thru gave me my freedom back. It’s light, easy to get on, and I actually look forward to riding again.
Amazing customer service on the order side of things. I split my purchase up into two different orders, but that made it so the second order didn't receive the discount. A quick email to their support team fixed it up. Also, I missed an opportunity to get a few extra accessories in a sale by a few days, but they graciously sent those items to me.
But even more importantly, my family loves their new bikes. We've been riding almost every day now!
I absolutely love my Urtopia Fold 1, it’s everything I was looking for in an e-bike. My Urtopia experience has been excellent. The order process with seamless, the delivery was fast. Their customer service is excellent, best experience I’ve ever had with customer service anywhere. I had questions about my new bike and customer service was quick to respond, to resolve and they followed up to ensure I was happy. I would definitely strongly recommend Urtopia, for their superb product and responsive customer service.
I absolutely love my Urtopia Joy. I’m 5’3” and the frame of this bike fits me perfectly. You can certainly adjust it for a taller person but I found it difficult to find a bike to adjust to a smaller person. It’s so much lighter than other bikes I’ve had. It has plenty of power. I tow my grandson behind me as well as use it for grocery shopping.
What great customer service. I love the Carbon 1 Step Through and each time I email support I get a helpful reply within a few hours. It makes me realize I not only got a great bike but also a good company.
