Pay a small amount now to secure your exclusive right for a big discount in final payment when our e-bikes are ready to be shipped. Reserved orders will be delivered based on the order of reservation if final payment is made promptly upon email notification.

You'll receive an email asking for the final payment of the discounted price by July. Just follow the link inside and make the payment. Failure to do so past the deadline will invalidate your reservation and a full refund of the reservation fee will be made.

Yes, it's fully refundable any time at your request. Also, failure to make the final payment past the deadline will also invalidate your reservation and a full refund of the reservation fee will be made.

Once you've made the final payment for your reservation, you can expect a delivery within two weeks.

You'll receive two email confirmations, one for reservaton and another for final payment. An email with a tracking number will be sent to you once your e-bike is shipped.

You can always change size and style for your e-bike before your final payment by writing to support@newurtopia.com.

For warranty policy, please see: https://newurtopia.com/pages/warranty

Please fill the form below, and we will contact you ASAP.